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Frequently Asked Questions

E-Bike FAQ

How does an electric bike work?
What is the range of an electric bike?
How fast can an electric bike go?
Are electric bikes legal to ride on roads and bike paths?
Can I ride an electric bike in rainy or wet conditions?
How long does it take to charge an electric bike battery?
Do electric bikes require any special maintenance?
Can I ride an electric bike if I'm not very fit?
Are there different levels of pedal assistance on electric bikes?
How do I choose the right size electric bike for me?
Can I still pedal an electric bike without using the motor?
Are electric bikes suitable for long-distance rides?
Are electric bikes heavy?
Can I remove the battery from an electric bike for charging?

City Bikes FAQ

Are city bikes suitable for daily commuting?
Are city bikes easy to maintain?
Are city bikes suitable for carrying shopping bags or other cargo?
How do I choose the right size city bike?
Can I attach accessories like racks and fenders to a city bike?
Are city bikes suitable for riding in urban environments with traffic?

Road Bike FAQ

What makes a road bike different from other types of bikes?
Are road bikes suitable for beginners?
How do I choose the right size road bike?
Can I use a road bike for commuting?
Can I upgrade components on a road bike?

Mountain Bikes (Full Suspension) FAQ

What is full suspension on a mountain bike?
How do I choose the right size full suspension mountain bike?
What types of terrain are full suspension mountain bikes best suited for?
Are there specific maintenance requirements for full suspension mountain bikes?
How does full suspension improve the riding experience?
Can I adjust the suspension settings on a full suspension mountain bike?

Mountain Bikes (Hardtail) FAQ

What is a hardtail mountain bike?
Can I perform tricks and jumps on a hardtail mountain bike?
How does a hardtail mountain bike differ from a full suspension bike?

Delivery FAQ

How long does it take for my bike to be delivered?
Do you offer international shipping for your bikes?
Can I track my bike shipment online?
Can I have my bike delivered to a different address than my billing address?
What shipping carriers do you use for bike deliveries?
Will I need to be present to sign for the delivery of my bike?
Are there any additional shipping charges for remote or difficult-to-reach areas?
What should I do if there are any delays with my bike delivery?
Can I schedule a specific delivery time for my bike?

Payment Options FAQ

How do I order a bike with a Cyclescheme/ cycle2work / bike2 work voucher? (any government scheme)
How do I pay for a bike with finance?
How do I pay using Paypal?
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